Terms & refunds

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Ordering

When you place an order you choose a collection day and time. We’ll email you to confirm, and again when your order is ready. Prices are in pounds sterling and are the prices shown when you order.

Paying

You can pay by card when you order, or pay when you collect (card payments preferred). Card payments are taken securely by Stripe.

Collecting your order

Please collect from the café at the time you chose. We make food fresh for each order, so if it isn’t collected within 30 minutes of your collection time we can’t refund it. Call us on 07565 991790 if you’re running late.

Changing or cancelling

• To change or cancel, call 07565 991790 or speak to the team before we start preparing your order. We’ll cancel it and refund any card payment in full.
• Once we’ve started preparing your order we can’t cancel it, because the food is perishable and made to order. (The usual 14-day cancellation right for online purchases doesn’t apply to fresh food.)
• If we have to cancel your order, for example because something has sold out, we’ll tell you and refund any card payment in full.

Refunds

Card refunds go back to the card you paid with and usually show within 5–10 working days. If there’s a problem with your food, tell us when you collect it or as soon as possible afterwards and we’ll put it right.

Allergies

Allergen information is shown for each item and in our allergen guide. Our kitchen handles all 14 major allergens, so we can’t guarantee any item is free from traces. If you have an allergy, tell us in the order notes and speak to the team before ordering.

Your account

Accounts are for people who work at Fairclough Hall Farm. Keep your password private. We may close an account that is misused, for example repeated orders that aren’t collected.

Lolley Wood Café, Fairclough Hall Farm. [Add the business’s legal name and address.]